Celebrate what you want to see more of.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
The simple act of paying positive attention to people has a great deal to do with productivity.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
If a window of opportunity appears, don't pull down the shade.
Design is so critical it should be on the agenda of every meeting in every single department.
Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
Communication is everyone's panacea for everything.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.