“The simple act of paying positive attention to people has a great deal to do with productivity.”
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Celebrate what you want to see more of.
All business success rests on something labeled a sale, which at least momentarily weds company and customer.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Excellent firms don't believe in excellence - only in constant improvement and constant change.