“All business success rests on something labeled a sale, which at least momentarily weds company and customer.”
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Communication is everyone's panacea for everything.
Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
Excellent firms don't believe in excellence - only in constant improvement and constant change.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.