“Positive thinking is the key to success in business, education, pro football, anything that you can mention. I go out there thinking that I'm going to complete every pass.”
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The heartbeat of a football team is the quarterback position and I think everyone who has any intelligence about the game understands you must have consistency at that position to be a championship team.
The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
I always wanted to be a zookeeper when I was growing up, and I've wound up a zookeeper! I've been working with the Los Angeles Zoo for 45 years! I'm the luckiest old broad on two feet because my life is divided absolutely in half - half animals and half show business. You can't ask for better than two things you love the most.