“Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.”
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If you stand up and be counted, from time to time you may get yourself knocked down. But remember this: A man flattened by an opponent can get up again. A man flattened by conformity stays down for good.
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.
Good design is good business.