“The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.”
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All the problems of the world could be settled easily if men were only willing to think. The trouble is that men very often resort to all sorts of devices in order not to think, because thinking is such hard work.
Whenever an individual or a business decides that success has been attained, progress stops.
Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.
Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.