“The way you want to respond is to ask a question: Is this technology directly relevant to our hedgehog concept? If the answer is YES, then we want to become pioneers, not in the technology, but in the application of that technology specifically linked to our hedgehog concept.”
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If I had a personal wish for the new ideas in this new book it would be that every parent, every counselor, every teacher, every professor, every sports coach that deals with young people would understand the three circle concept.
The point of that is, if you look at Walgreen's history, they've always been pioneers in the application of technology. They're the only drugstore chain that I know to have their own satellite.
If you think technology can solve your security problems, then you don't understand the problems and you don't understand the technology.
I wanted to be a pilot. I loved flying and I loved all the technology and the equipment and the sense of adventure that came with it. I think that feeling still bleeds over into everything I do today.