Trust is the lubrication that makes it possible for organizations to work.
“The most dangerous leadership myth is that leaders are born-that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That's nonsense in fact, the opposite is true. Leaders are made rather than born.”
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Good leaders make people feel that they're at the very heart of things, not at the periphery.
Leaders must encourage their organizations to dance to forms of music yet to be heard.