“Never mind your happiness do your duty.”
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Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
The purpose of a business is to create a customer.
Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'