“My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education in social and emotional intelligence.”
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When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.
I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example.
Emotional intelligence begins to develop in the earliest years. All the small exchanges children have with their parents, teachers, and with each other carry emotional messages.
People tend to become more emotionally intelligent as they age and mature.