Readers always seem to think that the author has some control over the… — Quoted

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“Readers always seem to think that the author has some control over the design of their books.”

Donald Norman · Design

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Donald Norman

And to get real work experience, you need a job, and most jobs will require you to have had either real work experience or a graduate degree.

Experience

Donald Norman

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that.

Learning

Donald Norman

User-centered design means working with your users all throughout the project.

Design

Donald Norman

It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format.

Design