“I have seen that technology has contributed to improved communication, that it's contributed to better health care, that it's contributed to better food supplies, that it has contributed to all the basic human needs.”
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Without television and mass communication, that knowledge wouldn't exist. So I think it actually has the possibility of turning people into more understanding and more empathetic people.
What I try to do is factor in how people use computers, what people's problems are, and how these technologies can get applied to those problems. Then I try to direct the various product groups to act on this information.
The personal contact is a personal thing. The fact that some people don't know their neighbors, I don't think that technology is at fault. You don't lose anything with technology. You gain other avenues of understanding.
When first starting to work with someone you try to get them in the same mindset that you were in when you were successful, and I realized the best thing you can ever do is realize that they are not you. They have a different persona and mindset, and you have to figure out what works best within your communication with that athlete.